Most orders are shipped within 24 - 72 hours from confirmation of your order unless otherwise specified. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 7 business days (excluding weekends and holidays) from their date of shipment.
Oversized items and Body Parts - Orders containing oversized body parts such as bumpers, doors, hoods, truck beds, and other large parts require special handling and are usually shipped via methods other than UPS or FedEx. Delivery will need to be to a business address with the capability of a loading dock or means to unload. Shipping charges will need to be verified and quoted on oversized, large or heavy items before order is accepted. Delivery times range from 2 - 9 business days for oversized items. While we are happy to offer products to customers located in Alaska, Hawaii, and other areas outside the continental United States, a shipping charge will apply to these locations and delivery times cannot be guaranteed. Overnight and 2-Day Shipping Overnight and 2-day shipping are available for most small and medium sized packages for additional charges.
Shipping Options - The specific shipping options will be displayed at checkout after you enter a shipping address. Air carriers reserve the right to extend delivery time by 24 hours when delivering to residential addresses. This is beyond our control and next day or second day air charges will NOT be refunded if considered late as it is out of control. All overnight or 2nd day air orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Mondays to Fridays to insure same day shipment. No Overnight or 2-Day deliveries on Saturdays, Sundays and Holidays. If you place your order for Overnight and 2-Day delivery on a weekend or a holiday, please be aware that the shipping cycle for these orders starts on the next available business day.
Damaged Shipments - Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. Our warehouses put forth every effort to prevent shipping damage however, damages may occur occasionally due to inclement weather or acts of god. If you receive a damaged part, do NOT accept the package, have the shipper immediately return to sender. If the shipper has left a damaged package in your absence, immediately contact the shipper and have the package returned to sender. We must be contacted immediately if any of the above occurs to prevent you being charged freight on both ways. We are not responsible for missing, damaged, or incorrect parts after 5 business days of delivery, regardless of the party at fault. We are also not responsible for lost or stolen packages and all claims for such must be processed through the shipping company.
Performance Parts Orders - All performance parts are shipped via Ground service only. Most orders are shipped within 24 - 48 hours from confirmation of your order. Shipping times will vary depending on the size of the package and the delivery location. Small and medium sized packages generally are delivered within 2 - 7 business days (excluding weekends and holidays) from their date of shipment. Orders containing brush guards, running boards and other large items may require special handling and are usually shipped via Truck Freight where delivery times usually range from 2 - 9 business days.
Lost or Stolen Orders - We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping service. You must contact us immediately if the entire shipment was not received within two (2) full business days. All requests must be made within five (5) days from the date of shipment for any possibility of claim.